Return and Refund Policy

Placce Tools

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

In the same condition that you received it
Unused and unworn
With tags (if applicable)
In the original packaging
Accompanied by the receipt or proof of purchase

How to Start a Return

To start a return, please contact us at support@placcetools.com.

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Non-Returnable Items

Certain items cannot be returned, such as:

Perishable goods
Custom or personalized products
Hazardous materials, flammable liquids, or gases
Gift cards

If you have questions about a specific item, please contact us before purchasing.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at support@placcetools.com.

Shipping Costs

Return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item.
Original shipping costs are non-refundable.